FREQUENTLY ASKED QUESTION (FAQ)

FAQs – Zarreti

At Zarreti, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

1. WHAT PAYMENT METHODS ARE ACCEPTED?

We offer secure and convenient payment options to make shopping with us stress-free. You can make purchases using:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • MasterCard
  • Visa
  • iDeal

2. WHAT IS ZARRETI’S RETURN POLICY?

Your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a 30-day return policy. To be eligible for a return:

  • Items must be in their original, unused condition.
  • Items should include all original packaging.

To start a return, please contact us at info@zarreti.com, and our team will assist you with the process.

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Here’s what you can expect for delivery:

  • Handling Time: 1-2 business days
  • Transit Time: 8-11 business days
  • Estimated Delivery Time: 9-13 business days
  • Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)

4. CAN I EXCHANGE AN ITEM?

Yes, we provide exchanges for:

  • Items that are damaged
  • Wrong sizes delivered
  • Defective products

To initiate an exchange, please contact us promptly at info@zarreti.com. Our team will guide you through the process to ensure you receive the correct item.

5. HOW CAN I TRACK MY ORDER?

Tracking your order is easy! Visit the Track Your Order section on our website at www.zarreti.com to check the progress of your delivery.

6. WHAT SHOULD I DO IF MY PACKAGE IS LOST OR DELAYED?

If your package is lost or delayed, reach out to us at info@zarreti.com as soon as possible. Our team will work diligently to locate your package or provide a suitable resolution.

7. HOW DO I CONTACT CUSTOMER SUPPORT?

Our customer support team is always ready to help! Here’s how you can reach us:

8. IS SHIPPING FREE?

Yes! We offer free shipping on all orders within Hong Kong making your shopping experience even better.

9. WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

We apologize for any inconvenience caused by receiving a damaged or incorrect item. Please email us at info@zarreti.com immediately, and we will arrange a replacement or refund to resolve the issue promptly.

10. WHERE IS ZARRETI LOCATED?

We are proudly based in:
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

11. HOW CAN I PROVIDE FEEDBACK OR SUGGESTIONS?

We value your feedback! If you have any suggestions or ideas, please email us at info@zarreti.com. Your insights help us improve and deliver an exceptional shopping experience.

For More Information

Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
E-mail: info@zarreti.com
Phone: +852 6452 2914
Contact Form

Customer Service Hours:
Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to your inquiries within 1-2 business days.

Thank you for choosing Zarreti. We’re here to help you shine with confidence and style!