FREQUENTLY ASKED QUESTION (FAQ)

FAQs – Zarreti

At Zarreti, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

1. WHAT PAYMENT METHODS ARE ACCEPTED?

We offer secure and convenient payment options to make shopping with us stress-free. You can make purchases using:

American Express
Apple Pay
Discover
Google Pay
MasterCard
Visa

Our payments policy: Payment Policy

2. WHAT IS ZARRETI’S RETURN POLICY?

Your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a 30-day return policy from the delivery date.

Items must be in their original, unused condition.
All original packaging and tags must be included.

To start a return, please contact us at info@zarreti.com and our team will assist you with the process.

See full policy: Refund & Return Policy

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Here’s what you can expect for delivery:

Handling Time: 1–2 business days
Transit Time: 1–3 business days
Estimated Delivery: 2–5 business days after order placement
Order Cut-Off Time: 22:00 (GMT+08:00) Hong Kong Time

See full shipping details: Shipping Policy

4. CAN I EXCHANGE AN ITEM?

Yes, we provide exchanges for:

Items that are damaged
Wrong sizes delivered
Defective products

To initiate an exchange, please contact us promptly at info@zarreti.com. Our team will guide you through the process.

See full policy: Refund & Return Policy

5. HOW CAN I TRACK MY ORDER?

Tracking your order is easy! Visit the Track Your Order section on our website to check the progress of your delivery.

6. WHAT SHOULD I DO IF MY PACKAGE IS LOST OR DELAYED?

If your package is lost or delayed, reach out to us at info@zarreti.com as soon as possible. Our team will work diligently to locate your package or provide a suitable resolution.

See full shipping details: Shipping Policy

7. HOW DO I CONTACT CUSTOMER SUPPORT?

Our customer support team is always ready to help! Here’s how you can reach us:

Email: info@zarreti.com
Phone: +852 3008 0474
Contact Form: Contact Us Page

8. IS SHIPPING FREE?

Yes! We offer free shipping on all orders within Hong Kong.

More info: Shipping Policy

9. WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

We apologize for any inconvenience caused. Please email us at info@zarreti.com immediately, and we will arrange a replacement or refund promptly.

See full return process: Refund & Return Policy

10. WHERE IS ZARRETI LOCATED?

Address:
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

11. HOW CAN I PROVIDE FEEDBACK OR SUGGESTIONS?

We value your feedback! Please email us at info@zarreti.com. Your input helps us improve our service.

12. HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS?

You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of any marketing email. Alternatively, email us at info@zarreti.com and request to be removed from our mailing list.

See our full policy: Privacy Policy

13. WHERE CAN I READ YOUR PRIVACY POLICY?

We value your privacy and are committed to protecting your data. You can read our full privacy policy here:

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